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Returns Policy

 

Please Choose carefully as DJC Furniture Online Store will generally not provide you with a refund or exchange simply because you changed your mind or the product was not what you expected.

If we agree that the item was not advertised correctly or within the law, or there was a mistake with the advertisement will replace the item or refund your money at our discretion.

In order to obtain a refund, exchange or to repair a product that you purchased from DJC Furniture, you must have clear proof of purchase - typically a receipt.

Refunds will only be given when goods are returned to DJC Furniture in original packaging and original saleable condition.

Unfortunately, DJC Furniture cannot offer a refund or exchange where the product has sustained damage due to inappropriate use.

Failure to gain access to or accommodate the item purchased on the specified delivery premises is not considered a reason for returning a product. It is the responsibility of the Buyer to measure carefully to ensure access will be possible and there is sufficient space for the goods purchased.

Should you object to any of these Terms and Conditions (including any subsequent amendments) you must immediately discontinue using this website.

 

Damaged Items

 

If any product you receive is damaged or faulty through no fault of your own, it will be repaired, replaced or refunded at no cost to you.

If you notice any damage to your goods please notify our delivery drivers or email our Customer Service team at info@djcfurniture.com.au or call (02) 9602 0048 within 48 hour of the time of delivery.

We recommend you thoroughly inspect your goods when they arrive. We may require confirmation of the damage by way of a photograph for damage assessment.

 

Exclusions

 

  • Mattresses that have been used and slept on.
  • Any goods that have been semi or fully assembled.
  • Pillows, manchester and mattress protectors.